Refund policy

Returns:

We do not accept returns for any items. Customers are responsible for reviewing all customizations for errors before submitting an order. Items may only be exchanged if they are defective or if we have made an error in spelling or product.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

We are confident in the quality and craftsmanship of our leather products, which is why we offer a 2-year warranty on all items. This warranty covers any manufacturing defects under normal use. Please note, it does not apply to damage caused by accidents, misuse, or wear and tear. If you experience any issues within this period, feel free to contact us for assistance.

You can always contact us for any return questions at info@orot.art.

Our Stories

Mendi Gershovitz, NY

Bar Mitzva 770 Set

I am absolutely thrilled with my Orot Tallis bag! The craftsmanship is impeccable, and the quality of the leather is exceptional. It's not just a functional accessory; it's a work of art that I proudly showcase at synagogue. Highly recommend!

Y. Choen, LA California

Multi Textures with Silver Embroidery

From the moment I placed my order, I knew I was in good hands with Orot. Their customer service team was incredibly helpful and responsive, guiding me through the customization process with ease. The end result exceeded my expectations – a beautifully crafted Tefillin bag that perfectly reflects my personal style. Thank you, Orot, for such a wonderful experience!

Israel Levi, London

Golden Snake set

I've been searching for a high-quality Tallis bag for months, and I'm so glad I discovered Orot. The attention to detail in their products is unmatched, and you can truly feel the dedication and care that goes into each piece. I'll definitely be a repeat customer.

Chaim Yeroslavsk, Miami FL

Exotic Brown and White Fur with Golden Em...

Orot's commitment to excellence shines through in every aspect of their business. Not only are their products top-notch, but their dedication to customer satisfaction is truly remarkable. I had a small issue with my order, and they resolved it quickly and efficiently, ensuring I was completely satisfied with my purchase. It's rare to find such exceptional service these days – I'm beyond impressed!

Customer Service

Our friendly and knowledgeable customer service team is here to assist you every step of the way, ensuring your satisfaction with every purchase.

Bespoke Made

Indulge in the luxury of personalized craftsmanship with our bespoke made-to-order service, creating a unique piece that reflects your individual style.

Secure Payment

Shop with confidence using our secure payment options, ensuring your transactions are protected every step of the way.

Flat Rate Shipping

Enjoy flat rate shipping on all orders (in the U.S. or Canada), ensuring your experience is as effortless as it is elegant. (Not applicable to bulk orders)